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Andrew Banda
Systems and Networks Administration
Data Analyst
Support Desk Specialist

Andrew Banda

Dedicated and seasoned IT Professional with over 4 years of experience in managing and optimizing IT infrastructure. Adept at implementing and maintaining robust systems, and networks to ensure seamless business operations. Proven expertise in troubleshooting complex issues, implementing effective solutions, and providing exceptional technical support. Skilled in collaborating with cross-functional teams and stakeholders to achieve organizational objectives. Committed to staying abreast of emerging technologies to enhance IT capabilities.

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What I Do

Systems Administration

I help ensure an organization’s computer systems are functioning and meet the needs of the organization. As a Sysadmins I also support, troubleshoot, and maintain computer servers and networks.

Network Administration

Proficient in keeping a network up to date and ensuring that it works as intended. Specifically, design, manage, and maintain different networks, whether local, over a wide area, or only a network segment.

Data Analysis

I have experience in transforming data into insights and solutions. I have expertise in using Excel, SQL, Python, R and Power BI to analyze, visualize, and communicate data.

Support Desk

I have worked as part of the support operations team providing phone and remote technical support to clients in an efficient, effective, and accurate manner. I'm very familiar with this role and consider myself a skilled help desk specialist.

Resume

5 Years of Experience

Education

2016 - 2019
Chinhoyi University of Technology

Bachelor of Science (BSc), Information Technology

Professional Experience

02/2020 - Current
Powerspeed Electrical

Systems and Networks Administration Assistant

  • Manage and maintain the organization's IT infrastructure, including
    servers, networks, and security systems.
  • Implement and enforce security protocols to safeguard data and
    systems from unauthorized access and cyber threats.
  • Administer and optimize virtualized environments, ensuring efficient
    resource utilization and high system availability.
  • Collaborate with cross-functional teams to plan and execute IT projects, ensuring timely delivery and adherence to budgetary constraints.
  • Provide technical support to end-users, troubleshooting hardware and software issues, and implementing solutions to enhance user experience.
  • Conduct regular system audits to identify and address vulnerabilities,
    ensuring compliance with industry standards and regulations.
03/2018 - 02/2019
Powerspeed Electrical

Systems and Networks Administration Intern

  • Provided responsive and efficient technical support to end-users, addressing hardware and software issues through a ticketing system.
  • Assisted in the administration of Windows and Linux servers, ensuring optimal performance and security.
  • Participated in the setup and maintenance of user accounts, permissions, and access controls within Active Directory.
  • Collaborated with the IT team to troubleshoot network issues, ensuring seamless connectivity and resolving connectivity disruptions promptly.
  • Contributed to the implementation of network upgrades, including hardware installations and configurations.
  • Maintained comprehensive documentation of IT systems, configurations, and troubleshooting procedures.

Skills

Technical Support

95%

System and Network Administration

75%

Data Analysis (Python, R, SQL, Power BI)

80%

Person-to-person networking (Communication skills)

90%

Writing Skills (I.T Documentation)

80%

Cloud Computing

70%

Windows Administration

80%

Linux

70%

Portfolio

My Works

Posts

My Diary

Contact

Get in Touch

+263 779 054 115

Harare

ab@andrewbanda.co.zw

Freelance Available

How Can I Help You?

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